Privacy Policy

1. Introduction

Welcome to FindNFix (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and share information when you use our website and services to hire skilled workers or register as a service provider.

By accessing or using FindNFix, you agree to the terms of this policy.

2. Information We Collect

We collect different types of information depending on whether you are a Customer or a Worker/Service Provider.

A. Information from Customers

  • Personal Identity: Name, phone number, and email address.
  • Location Data: Your current location or specific service address (to find nearby workers).
  • Service Details: Information about the job you need help with (e.g., “AC repair,” “Cleaning”).
  • Reviews & Ratings: Feedback you provide about workers.

B. Information from Workers (Service Providers)

  • Personal Identity: Name, phone number, and profile photo.
  • Verification Documents: CNIC (National Identity Card) copy and Police Clearance Certificate (for safety and verification purposes).
  • Professional Details: Skills, experience, service rates, and portfolio photos.
  • Location Data: Real-time location to match you with nearby jobs.

3. How We Use Your Information

We use your data to operate and improve the FindNFix platform:

  • To Connect Users: We share the Customer’s location/contact details with the Worker only after a booking is confirmed.
  • Verification: To verify the identity and credibility of workers to ensure customer safety.
  • Communication: To send booking confirmations, status updates, and support messages via SMS, WhatsApp, or email.
  • Platform Improvement: To analyze usage trends and improve our website functionality.

4. Sharing of Information

We do not sell your personal data. We only share information in the following ways:

  • Service Fulfillment: Workers receive the Customer’s address and phone number to complete the job.
  • Legal Compliance: We may disclose information if required by Pakistani law, or to protect the rights and safety of our users (e.g., in case of theft or dispute).
  • Service Providers: We may use third-party services for hosting, analytics, or SMS gateways (who are bound by confidentiality).

5. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the internet is 100% secure.

  • Sensitive Data: Worker CNIC data is stored securely and is used strictly for internal verification.

6. Location Services

FindNFix is a location-based service. To provide the core functionality (finding the nearest plumber/electrician), we require access to your device’s location. You can disable this in your browser settings, but the service may not function correctly.

7. Cookies

We use cookies to store your preferences and login session. You can choose to disable cookies through your browser settings.

8. Your Rights

  • Access & Update: You can review and edit your profile information at any time by logging into your account.
  • Account Deletion: If you wish to delete your account and data, please contact us directly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

  • Email: [——]

  • Phone/WhatsApp: [+92344-7324331]

  • Address: [Lahore, Pakistan]